Terms & Conditions
Please note that by making a booking an appointment with LJM Massage you are agreeing to LJM Massage’s Terms & Conditions, and to attend the appointment you have booked. Please take the time to read through this information carefully.
You can make an appointment with LJM Massage in a number of ways including telephone, text or email. Appointments are available for a variety of durations from 30 minutes to 1 hour.
Upon making a booking, you will receive confirmation containing all the relevant details. You will also receive a reminder of the booking 1 day prior to your appointment. You will be required to complete a medical form at your appointment before any treatment can take place.
Cancellations & Late Arrival
If you are late to your appointment, the session will continue with the remaining time available, and will conclude at the original agreed time for the same fee.
A minimum of 24 hours notice must be given to cancel an appointment. Failure to attend an appointment with less than 24 hours notice of cancellation will incur the charge for the full appointment and no refunds will be provided. If you cancel outside of the 24 hour period then you will be offered to rebook within that same week. No refunds will be provided.
An invoice for any cancellation / ‘no show’ charges will be sent to you by email for payment by bank transfer within 7 days. Following a cancellation, payment must be received before any further massage bookings can be taken.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your prior consent.
All massage treatments, information and records will be safeguarded by LJM Massage and will remain confidential. These records are required by Law to be kept for 7 years after the last treatment and in the case of children, 7 years after their 18th birthday, for terminally ill or seriously ill clients records will be retained indefinitely.
Consultations and client treatment details will not be discussed with anyone other than the client, unless the client is under the age of 16 or has a care worker or guardian.
Hard copies of New Client Consultation Forms are held in a secure place, adequately safeguarded and not accessible to third parties in compliance with the Data Protection Act 1998.
Records of consultations and client treatment details will be held by LJM Massage in compliance with the Data Protection Act 1998.
Each practitioner working for LJM Massage will have access to these records only for the duration of their contract with LJM Massage, and solely for the purpose of providing you with the most appropriate treatment.
Personal and identifiable information will not be shared with any third parties, without your prior written confirmation.
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date.
Health & Safety
All practitioners at LJM Massage are qualified, and hold professional and public indemnity insurance, for the services that they provide.
Due to the nature of massage and the need for close contact, all LJM Massage practitioners will maintain a high standard of personal hygiene and clients are asked to ensure that they also maintain a high standard of personal hygiene.
Clients are asked not to attend for a massage if they are unwell, suffering from a heavy cold or virus, infection or general ill health. Please contact LJM Massage via email at firstname.lastname@example.org at the earliest opportunity to rearrange your appointment. If you are unwell and contact us to inform us of your illness, please note that our Cancellation Policy may still apply.
LJM Massage, including the practitioners, will not be held responsible for the loss or damage of personal items during your time at the LJM Massage premises.
Clients under the age of 16 years must be accompanied by a parent or guardian. This parent or guardian must give permission for the agreed massage plan to be performed, and will be requested to co-sign the New Client Consultation Form. They will be invited to stay in the room for the duration of the appointment, and expected to remain present throughout the treatment.
LJM Massage holds the right to refuse any treatment if a client is physically or verbally abusive towards any practitioner, or demonstrates inappropriate, aggressive or sexual behaviour. Such behaviour may result in a partial or total ban from LJM Massage, and may also result in criminal proceedings.
LJM Massage provide massage therapy and beauty treatments in a variety of forms, but none of these are a substitute for professional medical care or counselling. None of the practitioners at LJM Massage will diagnose, prescribe medication or medical treatment of any kind, unless they are personally qualified to do so, and will always recommend referral to a GP or other qualified medical specialist or practitioner.
The client has a duty to provide accurate and true medical and personal information, to the best of their knowledge, and to keep LJM Massage up to date with details of any medication, symptoms, medical concerns or treatments they are having investigated or undergoing treatment for.
All practitioners at LJM Massage may refuse to treat any client or part of their body with just and reasonable cause. LJM Massage reserves the right to terminate any appointment at any time if they believe that it is not safe or in the client’s best interest to continue. Likewise, the client has the right to refuse, modify or terminate treatment at any time, regardless of prior consent given.
© LJM Massage, The Village Hotel, Farnborough GU14 7BF