GENERAL DATA PROTECTION REGULATION
This legislation will replace current data privacy law, giving more rights to you as an individual and more obligations to organisations such as LJM Massage who hold your personal data.
One of the rights is a right to be informed, which means we have to give you even more information than we do now about the way in which we use, share and store your personal information.
The new legislation starts on the 25th May 2018.
What we do with your information
We hold personal details including medical information and we use this information to obtain details relevant to your treatment and for medical and internal record keeping; this information will only be kept as long as necessary to comply with UK law and professional bodies.
We do not sell your information to third parties. We only share your personal information with third parties, e.g., insurance companies, GP’s and Consultants when required and with your consent/knowledge.
The confidentiality of your personal information is of the utmost importance to us and we comply with the Data Protection laws and all the confidentiality guidelines issued by professional bodies.
Information we get from other sources
From time to time, we may need to obtain information from third parties. This will only apply where it is essential for the provision of our services and as permitted by law. Where applicable we will seek the consent of the client or organisation providing the data.
Data Storage
Card payments are taken using the Sum Up card reader and you should refer to their privacy policies at https://sumup.co.uk/privacy/. Paper records are stored in a locked cabinet.
WEBSITE
Visitors to our website
Our website is powered by Namesco and their terms, conditions and privacy policy can be found here https://www.names.co.uk/info/terms/privacy-policy.
We use Google Maps to show our location on our Contact page. We do not track your geographical location. You should refer to the Google Maps Privacy Policy at https://privacy.google.com/intl/en-GB/your-data.html
Links to other websites
This privacy notice does not cover the links within LJM Massage Website linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
Use of cookies by the LJM Massage website
Cookies are small files saved to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server, to provide the user with a tailored experience when navigating the website. Where applicable the website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of Cookies on their computer or device. This complies with UK legislation, which requires that explicit consent is given before reading files are left, or applied, on a user’s computer or device. We do not use Cookies to collect any information that identifies you personally.
SOCIAL MEDIA
If you send us a direct message via social media it will not be shared with any other organisations, however the social media platform (for example Facebook, Twitter, Instagram) may also retain details in accordance with their Privacy Policy. You should therefore refer to the Privacy Policy of the social media channel concerned.
MARKETING
We will only send you emails about our products and services with your consent via Mailchimp. Their Privacy Policy can be found here https://mailchimp.com/legal/privacy. You have the option to instantly opt-out of any marketing from LJM Massage via Mailchimp using the unsubscribe link in the email that you receive or you can contact us on info@ljmmassage.co.uk
We also use Co-kinetic to provide useful resources to clients through our social media platforms. When you provide your details to access the resource, Co-Kinetic collects your data via a landing page, which is then integrated into Mailchimp. You can access their privacy policy here https://www.co-kinetic.com/page/privacy-policy.
GENERAL
Your rights
Under the Data Protection Act 1998, you have rights as an individual, which you can exercise in relation to the information we hold about you.
You can read more about these rights here – https://ico.org.uk/for-the-public/is-my-information-being-handled-correctly/
Access to personal information
The General Data Protection Regulation (GDPR) gives individuals the right to access personal data that is held by organisation’s, via a subject access request (SAR). We have a legal duty to supply an individual with the information within a month of receiving the SAR.
Complaints
If you have a complaint about the use of data by us, you can email us at info@ljmmassage.co.uk. Alternatively, you can formally report an issue of concern to the Information Commissioner’s Office, the UK body that governs Data Protection. See https://ico.org.uk.